Does it cost anything to join the program?

• Nope it’s free!

How does the program work?

• You receive one point for every pre-tax dollar you spend at any participating California Tortilla. When you reach 75 points we’ll put $5 in Burrito Bucks on your card that can be used towards a California Tortilla purchase. Points will be rounded to the nearest dollar.
• If you spend $50 with us in a 6 month period you will be upgraded to a Burrito Elito Gold member and start earning 1.5 points for every pre-tax dollar spent.
• Stop into your store to pick up a card or just download the new mobile app from your iTunes or Google Play app store.

How do I become a member

• Joining is easy, you can download our mobile app (App Store or Google Play), pick up a card in-store and register it online, or simply join online and give the cashier your phone number on each visit for easy lookup.

I can’t find the app in the Apple iTunes store, why is that?

• The app requires iOS 7 which doesn’t run on some older devices like the iPhone 3G and therefore will not appear in the iTunes store.

I’ve downloaded the app but I can’t remember my username or password, what do I do?

• If you are already a registered Burrito Elito member, on the app, under the login click on the “Forgot username or password?” link. This will direct you to another screen where you can enter your email address tied to the account or your card number to reset your account. You can also click here.
• If you are not a Burrito Elito member, then you will want to “request a card” which will then provide you with a virtual account number.

I can’t find the app in the Apple iTunes store, why is that?

• The app requires iOS 7 which doesn’t run on some older devices like the iPhone 3G and therefore will not appear in the iTunes store.

I’ve downloaded the app but I can’t remember my username or password, what do I do?

• If you are already a registered Burrito Elito member, Oon the app, under the login click on the “Forgot username or password?” link. This will direct you to another screen where you can enter your email address tied to the account or your card number to reset your account. You can also click here.
• If you are not a Burrito Elito member, then you will want to “request a card” which will then provide you with a virtual account number.

I am entering my card number but I am getting an error when I try to create an account?

• If you are already a Burrito Elito member, meaning you are earning and redeeming rewards, then you need to login with a username and password on the app. The “Create an account” function should only be used if you have not registered your card or need a new card/account. If you can’t remember your login, click on the “Forgot username or password?” link. This will direct you to another screen where you can enter your email address tied to the account or your card number to reset your account. You can also click here.

What makes being a Burrito Elito Gold member so special?

• Gold members receive 1.5 points per $1 spent as opposed to 1 point per $1, which means they earn Burrito Bucks faster!

What are the benefits of being a Burrito Elito Silver member?

• Burrito Elito Silver members earn 1 point for every dollar spent, plus will receive freebies throughout the year and a free burrito on their birthday.

How many points do I need to get Burrito Bucks?

• Once you receive 75 points you will get $5 in Burrito Bucks!

What did you do with the points that were already on my card?

• We took your current points balance as of September 14th and multiplied it by 1.5 so that your points balance now reflects the new accrual of 1.5 points for every dollar spent. So you are the same distance away from earning your Burrito Bucks!

Do I get points when I purchase a gift card or place a catering order?

• Unfortunately, no. But that doesn’t mean that we don’t really, really like you.

Do I have to register my card to use my Burrito Bucks?

• Yes, but it’s really easy. To register, click here or visit your app store and download our new Burrito Elito mobile app.

How long do I have to wait to use my Burrito Bucks after I register?

• They’ll be available immediately.

Can I use two awards, such as Burrito Bucks and a free taco, in the same visit?

• You can only use one award per visit.

If I reach the 75 point threshold in a visit, can I use my $5 in Burrito Bucks in that same visit?

• You can use your $5 in Burrito Bucks on your next visit, as long as your card is already registered.

Can I combine cards?

• Yes! Just log into your account and you can do it yourself. Now tell me that’s not exciting.

Can I share my account with other people?

• The Burrito Elito program was created as a means to reward our loyal customers and is not intended for one account to be shared across multiple people.

What happens to my card if it’s lost or stolen?

• If your card is registered, we’ll be able to replace your card. Just email us at burritoelito@californiatortilla.com and let us know. If you have the app downloaded then you don’t even need a card!

It looks like 75 points were deducted from my card for no reason—why is that?

• Don’t worry—you haven’t lost your points. Those points were converted into Burrito Bucks (75 points=$5 in Burrito Bucks).

Will I be inundated with emails once I register?

• No, but you will automatically be signed up for our newsletter, Taco Talk. It’s short, goofy and it gives you all the free food scoop. And yes, you can opt out any time.

If you have any other questions regarding your Burrito Elito card or the program, please email us at burritoelito@californiatortilla.com.